Straight-Talking FAQs

Do you offer refunds?

Yes. If your item arrives faulty, damaged, incorrect, or not as described, contact us at support@blatantlybritish.co.uk with your order number, a brief description of the issue, and a clear photo where reasonably possible. We will arrange an appropriate replacement or refund. No faff.

For most standard products purchased online, you may also cancel your order within 14 days after receiving it. You then have a further 14 days to return it.

What is your returns policy?

Contact us within 14 days after receiving your order if you have changed your mind and wish to return it.

Returned items may be inspected and tried on as you reasonably would in a shop. They should not be worn beyond what is necessary to check the fit and condition.

You are responsible for return postage for change-of-mind returns. We will cover reasonable return costs if the item is faulty, damaged, incorrect, or not as described.

Products made to your individual specifications or clearly personalised for you may be excluded from the change-of-mind cancellation right. This does not affect your rights if the product is faulty or incorrect.

Why did my items arrive in separate parcels?

Some products may be fulfilled from different locations, so parts of your order may arrive on different days.

Your dispatch and tracking emails will confirm which items have been sent. If everything has not arrived after the estimated delivery period, contact us and we will check it for you.

How long will my order take?

Most orders are printed and dispatched within 3 to 5 working days.

Once dispatched, UK delivery normally takes another 2 to 5 working days. The estimated total time from ordering to delivery is approximately 5 to 10 working days.

We will send tracking information where available as soon as your order is on its way.

Do you ship internationally?

Not at the moment. We currently deliver physical products only within the United Kingdom.

We may introduce international shipping in the future.

Do you ship to PO Box addresses?

Not currently, no.

Please provide a complete residential or business delivery address when placing your order.

Why do you not currently ship internationally?

We are currently focused on providing reliable production and delivery within the United Kingdom.

International delivery involves additional customs, tax, carrier, and delivery requirements. We want to make sure these are handled properly before offering international shipping.

Can I change or cancel my order?

Contact us as quickly as possible if you need to change your delivery address, size, colour, or other order details.

We may be able to stop or amend an order before it enters production, but we cannot guarantee changes once printing has started.

For most standard products purchased online, you may still exercise your statutory cancellation right within 14 days after receiving your order. Contact support@blatantlybritish.co.uk to notify us that you wish to cancel.

What happens if my item is faulty, damaged, incorrect, or not as described?

Contact support@blatantlybritish.co.uk with your order number, a description of the problem, and clear photographs where reasonably possible.

We will review the issue and arrange an appropriate replacement, refund, or other remedy. We will cover reasonable return costs for qualifying faulty or incorrect goods.

Your statutory rights are not affected.

Still got a question?

Drop us a line at support@blatantlybritish.co.uk.

We aim to respond within 1 to 4 working days and will give you a straight answer.