Refund policy
Returns and Refunds
This policy applies to purchases made through the Blatantly British website. Nothing in this policy affects your statutory rights.
14-Day Cancellation Right
You have the right to cancel most online orders within 14 days after the day you receive your goods, without providing a reason.
To cancel your order, email support@blatantlybritish.co.uk within the 14-day cancellation period. Please include your name, order number and a clear statement that you wish to cancel.
After notifying us, you must return the goods within a further 14 days.
Returned goods should be unworn, unwashed and handled only as reasonably necessary to inspect their nature, characteristics and fit. We may reduce the refund where the value of the goods has been diminished through handling beyond what would reasonably be permitted in a shop.
Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.
Personalised Products
The statutory cancellation right may not apply to goods made to your individual specifications or clearly personalised for you.
This exemption does not affect your rights where a personalised product is faulty, damaged, incorrect or not as described.
Refunds Following Cancellation
We will refund the price paid for the returned goods and the original standard delivery charge, where applicable.
If you selected a delivery service that cost more than our least expensive standard delivery option, the additional delivery cost will not be refunded.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been returned.
Your bank or payment provider may require additional time to display the refund in your account.
Faulty, Damaged, Incorrect or Misdescribed Goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
You may have the right to reject faulty goods and receive a full refund within 30 days of delivery. Other remedies, including repair, replacement or a price reduction, may apply after that period.
Contact support@blatantlybritish.co.uk if your order arrives faulty, damaged, incorrect or not as described.
Please include:
Your order number.
A description of the problem.
Clear photographs showing the item and the issue, where reasonably possible.
We will review the issue and provide an appropriate remedy. We will cover reasonable return costs where goods are confirmed to be faulty, damaged, incorrect or not as described.
You will not normally be entitled to a remedy where:
You were informed of the fault before purchasing.
You caused the damage.
The problem resulted from misuse, normal wear and tear or an unauthorised repair.
Order Amendments
Contact support@blatantlybritish.co.uk within two hours of placing your order if you need to amend the size, colour, address or other order details.
We cannot guarantee that amendments will be possible after production has started.
This order-amendment period does not restrict any statutory cancellation or consumer rights that apply to your purchase.
Digital Products
You normally have a 14-day right to cancel a digital-content purchase.
Where you request immediate access or download during the cancellation period, we will ask you to:
Expressly consent to the immediate supply of the digital content.
Acknowledge that you will lose your cancellation right once the supply or download begins.
Where valid consent and acknowledgement have been provided and the digital supply has begun, the change-of-mind cancellation right will no longer apply.
This does not affect your statutory rights if digital content is faulty, not as described or does not meet applicable legal requirements.
Orders That Have Not Arrived
We aim to deliver orders within the estimated timeframe shown during checkout or in your order confirmation.
Contact support@blatantlybritish.co.uk as soon as possible if your order has not arrived by the estimated delivery date.
Unless another delivery period has been agreed, goods will normally be delivered without undue delay and within 30 days after the order is placed.
Where an order is not delivered within the agreed or legally required period, you may have the right to set an additional reasonable deadline or cancel the order and receive a refund, depending on the circumstances.
Policy Updates
We may update this policy periodically. Any changes will apply to future purchases from the date the revised policy is published. Changes will not remove rights that already apply to an existing order.